The Complete Guide to Post-Incident Reviews

Back to Incident Response Resources

• Foreword | The New Era of Post-Incident Reviews
• Introduction | Five Stages of Incident Management
• Chapter 1 | Broken Incentives and Initiatives in IT Operations
• Chapter 2 | Old View Post-Mortem Thinking
• Chapter 3 | The Human Elements
• Chapter 4 | Understanding Cause and Effect in IT Systems
• Chapter 5 | Continuous Improvement
• Chapter 6 | The Phases of an Incident: A Case Study
• Chapter 7 | How to Facilitate Post-Incident Review Improvements
• Chapter 8 | Defining an Incident and Its Lifecycle
• Chapter 9 | How to Conduct a Post-Incident Review
• Chapter 10 | Templates and Guides
• Chapter 11 | Conclusion

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Splunk On-Call is Collaborative Incident Response. Unlike our competitors, our system leans into the progressive vision of DevOps — providing broad visibility, from deployments to production, to even the noisiest systems.

We centralize user activity for next-level event transparency, so your team can lean into the speed of DevOps.

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