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The Complete Guide to Post-Incident Reviews

How to use post-incident reviews to improve incident response and reduce downtime

Back to Incident Response Resources

Table of Contents
  • Foreword | The New Era of Post-Incident Reviews
  • Introduction | Five Stages of Incident Management
  • Chapter 1 | Broken Incentives and Initiatives in IT Operations
  • Chapter 2 | Old View Post-Mortem Thinking
  • Chapter 3 | The Human Elements
  • Chapter 4 | Understanding Cause and Effect in IT Systems
  • Chapter 5 | Continuous Improvement
  • Chapter 6 | The Phases of an Incident: A Case Study
  • Chapter 7 | How to Facilitate Post-Incident Review Improvements
  • Chapter 8 | Defining an Incident and Its Lifecycle
  • Chapter 9 | How to Conduct a Post-Incident Review
  • Chapter 10 | Templates and Guides
  • Chapter 11 | Conclusion

Why Splunk On-Call?

Splunk On-Call is Collaborative Incident Response. Unlike our competitors, our system leans into the progressive vision of DevOps — providing broad visibility, from deployments to production, to even the noisiest systems.

We centralize user activity for next-level event transparency, so your team can lean into the speed of DevOps.

Ready to see Splunk On-Call's end-to-end incident response in action? Sign up for a personalized demo with one of our product experts or go at it yourself in a 14-day free trial. .

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